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If you received a damaged or defective item, we will replace the item at no additional cost.
Please contact us within 48 hours after receiving yours. Our online store does not accept returns or exchanges, once an item has been received, it can not be returned.
We can only offer replacements at no additional cost if the following criteria are met: Items are defective - damaged / broken or soiled upon arrival. We do not accept returns or refunds if the customer changes their mind after receiving the order. No refunds can be made if the customer has purchased the products when they have been sold or promoted. We can however make a valid credit on our website and the amount of the customer's order. Note: Simella can not be held responsible for lost or misdirected packages.
Please ensure that all the information you have provided is correct before submitting your order to prevent loss or other incidents from occurring.
If you have any other questions or problems, please contact our customer service by e-mail at contact@simella.fr.
Customers are advised to carefully enter the correct addresses, otherwise the package will not be delivered. And we are absolved of all responsibilities.
If you think you have entered a wrong address, you must contact us immediately to correct the error. Can I cancel my order? Yes. Cancellations must be made within 12 hours of placing the order.
Send us an email within 12 hours and let us know the reason you want to cancel your order. We do not accept the cancellation of orders outside the 12-hour window and / or due to the standard shipping reason.
Please note that our shipping is published in the description of each product. All customers must be informed before concluding an order.
Please do not return your purchase to the product manufacturer.
Send us an email stating your problem and attach a photo of the item (s) showing the original size and packaging within 48 hours of receiving the order for a replacement or refund. Note: Our team will inspect / verify the photo (s) before proceeding with a replacement.
https://www.simella.fr reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you have not yet received a refund, check your bank account again and contact your credit card company, it may take some time before your refund is officially released. .
If you have done all this and still have not received your refund, please contact us by email: contact@simella.fr